This Privacy Policy explains how NetAddons Digital Solutions ("NetAddons", "we", "us", or "our"), a digital technology company based in Kozhikode, Kerala, India, collects, uses, and protects information that you provide when using our website at netaddons.in or when you contact us about our services.
By using our website or submitting a contact form, you agree to the practices described in this policy. If you do not agree, please do not use our website.
1. Information We Collect
We collect personal information only when you voluntarily provide it to us. The types of information we may collect include:
- Contact form data: When you submit an enquiry via our contact form, we collect your name, email address, phone number, and the message you send.
- Server logs: Our hosting provider (333servers.com) automatically records IP addresses, browser type, operating system, referring URLs, and timestamps in server access logs. This is standard practice for all web servers.
- Cookies and analytics: We intend to implement Google Analytics in future to understand website usage (pages visited, time on site, device type). When active, Google Analytics will place anonymised cookies in your browser. We do not use any tracking cookies at this time.
We do not collect payment card details, national ID numbers, or sensitive personal data through this website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiry or service request in a timely and professional manner.
- To send you a confirmation email acknowledging receipt of your enquiry.
- To understand your business needs and tailor our services accordingly.
- To improve the content and usability of our website based on anonymised analytics data.
- To comply with legal obligations under applicable Indian law.
We will not use your contact information to send unsolicited marketing emails unless you have explicitly opted in to receive such communications.
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following limited circumstances:
- Hosting provider: Our website is hosted by 333servers.com on a DirectAdmin shared hosting server. This provider processes server logs and hosts all website data.
- Email delivery: Contact form submissions are processed via PHP mail (sendmail) on our server. Emails are delivered using the server's mail infrastructure.
- Legal requirements: We may disclose information if required by law, court order, or government authority under Indian law.
All third parties we work with are expected to handle your data responsibly and in accordance with applicable data protection standards.
4. Cookies
Cookies are small text files stored in your browser that help websites remember your preferences and understand how you navigate.
- Session cookies: Our website may use basic session cookies to maintain site functionality. These are temporary and deleted when you close your browser.
- Analytics cookies: When Google Analytics is enabled in future, it will set anonymised cookies to measure site traffic. No personally identifiable information is sent to Google Analytics.
You can disable or delete cookies at any time through your browser settings. Disabling cookies may affect the functionality of some website features. Most browsers allow you to block third-party cookies specifically without affecting first-party functionality.
5. Data Retention
We retain personal data only for as long as necessary:
- Contact form enquiries and associated email correspondence are retained for up to 2 years from the date of submission, after which they are deleted from our systems.
- Server access logs are retained by our hosting provider for up to 90 days.
- You may request deletion of your personal data at any time by contacting us in writing at info@netaddons.in. We will action deletion requests within 30 days.
6. Your Rights
You have the following rights regarding your personal data that we hold:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to correction: You can ask us to correct inaccurate or incomplete data.
- Right to deletion: You can request that we delete your personal data, subject to any legal retention obligations.
- Right to object: You can object to how we process your data for any purpose other than responding to your enquiry.
To exercise any of these rights, please email info@netaddons.in with your request. We will respond within 30 days.
7. Security
We take reasonable technical and organisational steps to protect your personal data:
- Our website is served over HTTPS, encrypting all data transmitted between your browser and our server.
- Contact form submissions are handled by a server-side PHP script and delivered via secure email.
- Access to server infrastructure and email accounts is protected by strong passwords and two-factor authentication where available.
While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to us.
8. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your data, please contact us:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
